AI Industry Innovations , AI Technologies , Generative AI

Mahindra & Mahindra Applies Gen AI for Robot Maintenance

Automotive sector is an early adopter of AI. From autonomous driving and predictive maintenance to enhanced safety features and personalized driving experiences, AI has helped shape how vehicles are manufactured, operated and utilized. AI is also applied to enhance the buying experience by offering personalized recommendations, virtual showrooms and streamlined customer interactions, further elevating the overall consumer journey.

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Indian automotive leader Mahindra & Mahindra, M&M, has taken lead in deploying generative AI in its operations. Through the complete automation of robot and heavy machinery maintenance on the factory shop floor, the company has significantly reduced downtime and bolstered the morale of shop floor workers. Additionally, it has harnessed generative AI to train customer chatbots, leading to time savings for agents and delivering an enhanced customer experience.

"These use cases have undoubtedly bolstered our confidence to explore further. While we hold strong optimism for the capabilities of generative AI, we are currently utilizing it in a co-pilot mode. The technology has yet to attain full maturity for independent operation," said Bhuwan Lodha, SVP and head of digital at M&M auto sector.

In this video interview with Information Security Media Group, Lodha discussed:

• The use cases of generative AI;
• The importance of using the technology in co-pilot mode;
• The need for ensuring ROI on AI investment.

Lodha leads digital transformation for M&M’s auto sector. Prior to joining the Mahindra group, he has held senior leadership roles at established organizations, such as McKinsey & Company.