Suparna Goswami

Associate Editor, ISMG

Goswami has more than 10 years of experience in the field of journalism. She has covered a variety of beats including global macro economy, fintech, startups and other business trends. Before joining ISMG, she contributed for Forbes Asia, where she wrote about the Indian startup ecosystem. She has also worked with UK-based International Finance Magazine and leading Indian newspapers, such as DNA and Times of India.

Generative AI in Cybersecurity: A Mixed Bag

Suparna Goswami • October 29, 2024

Generative AI has shown some value in cybersecurity, but it hasn’t met early hopes for handling complex incident responses or providing precise recommendations. Analyst Allie Mellen discusses where AI fell short, why companies are deprioritizing it, and potential use cases in 2025.

AI Is Changing the Face of Fraud - and Fraud Fighting

Suparna Goswami , Rashmi Ramesh • September 4, 2024

While the criminals may have an advantage in the AI race, banks and other financial services firms are responding with heightened awareness and vigilance, and a growing number of organizations are exploring AI tools to improve fraud detection and response to AI-driven scams.

Is AI Making Banking Safer or Just More Complicated?

Suparna Goswami • August 23, 2024

In today’s AI-driven world, banks are becoming increasingly vigilant, often freezing accounts or demanding extensive documentation at the slightest hint of suspicious activity. Sending money, once a straightforward task, is now fraught with complexity.

Overcoming Human Error in Payment Fraud: Can AI Help?

Suparna Goswami , Rashmi Ramesh • August 7, 2024

Human error is a major contributor to payments fraud, but only about 5% of organizations have fully automated their payment processes to reduce mistakes. Experts say artificial intelligence-enabled automation will help reduce risks, but the benefits of this technology are still a distant reality.

Tackling Fraud in AI Deepfakes With Layered Controls

Suparna Goswami • July 26, 2024

Banks need to make changes to fraud programs to tackle mule accounts in the age of AI. Organizations need to move away from having one control to handle all suspicious accounts, said Anthony Hope, group head of AML, counter-terrorist financing, and fraud risk at NAB.

Transforming Knowledge Management With Generative AI

Suparna Goswami • July 23, 2024

Aboitiz Data Innovation faced a unique challenge: Design a wholesale architecture for a generative AI lab for a bank while ensuring accurate responses and maintaining strict information security protocols, said Guy Sheppard, chief commercial officer at Aboitiz Data Innovation.

AI vs AI: Fighting Deepfakes With Biometric Authentication

Suparna Goswami , Rashmi Ramesh • May 29, 2024

While AI has spurred the growth of authentication controls, it has also enabled voice cloning and video deepfakes to become much more convincing. Fraud fighters are looking at adopting a multifactor authentication system using multimodal biometrics to fight against deepfakes.

AI Voice Cloning Pushes 91% of Banks to Rethink Verification

Suparna Goswami • April 24, 2024

Banks are concerned about advancements in voice-cloning technology and the threat it poses to authentication. The failure of identity-centric solutions to combat synthetic identity fraud has convinced 91% of U.S. banks to reconsider their use of voice verification for major customers.

Privacy Teams Expected to Guard AI Future

Suparna Goswami • February 22, 2024

In most organizations, the privacy team plays an important role in artificial intelligence implementation and governance. Tarun Samtani, DPO and privacy program director at International SOS, said privacy principles inherently align with the demand for responsible data use of AI technology.

Exploring Generative AI's Role in Threat Hunting

Suparna Goswami • January 24, 2024

Emerging artificial intelligence and machine learning technologies will help transform the job of threat hunting over the next few years by streamlining processes and driving innovation, predicted Rohit Shrivastava, vice president of cyber defensive operations with a multinational bank.

How AI and 'Computer Vision' Could Drive the Business World

Suparna Goswami • January 12, 2024

Most generative AI use cases focus on workforce productivity - such as summarizing a 50-page report in minutes. But that's changing, said Gartner's Arun Chandrasekaran, as companies begin to apply AI tools in new areas such as research and development, prototyping and code writing.

How AI Is Transforming Payment Risk and Fraud at Genpact

Suparna Goswami • January 4, 2024

There are many potential uses for generative AI at financial services firms, but few are more promising than those in the areas of risk and fraud, said Kristine Demareski, vice president of payments at Genpact, which is already harnessing AI to increase efficiencies in analysts' decision-making.

AI Threats to Authentication Lead 2024 Fraud Trends

Suparna Goswami • December 8, 2023

In the future, deepfake technology will have a significant impact on newer forms of authentication such as voice and facial recognition and pose new challenges to defenders, said Ofer Friedman, chief business development officer at AU10TIX, an Israel-headquartered identity verification company.

Generative AI: A Game Changer for Security Skills Training

Suparna Goswami • October 23, 2023

Generative AI facilitates on-the-job learning, empowering team members to upskill themselves as they work and ultimately strengthening an organization's overall security posture, according to Fabio Fratucello, field chief technology officer, international, at CrowdStrike.

A CISO's Guide to Managing AI Supply Chain Risk

Suparna Goswami • September 18, 2023

Growing reliance on both AI and generative AI is posing new challenges to CISOs. For example, CISOs have limited visibility into how certain large language models were packaged, making it difficult for them to spot security and privacy risks, said Chandan Pani, CISO at LTIMindtree.